Privacy
We collect only what an order needs, and we keep it between you, our team and the courier who brings your parcel.
Draft: this wording is being finalised before launch and may change.
What we collect
To place an order we ask for your name, mobile number and delivery address. Email is optional. If you create an account we also keep your order history.
Your fit profile, if you choose to save one, holds the measurements you enter and nothing more.
Why we collect it
Your details are used to fulfil Cash on Delivery orders, for the courier to call before delivery, and so you can track an order with its order number and your mobile number.
Who sees it
The HERELLE team sees your order details to prepare and support it. The courier receives your name, address and mobile number for delivery only. We never sell your details. Beyond the courier, they are handled only by the services that host this store and its database.
Your fit profile
Fit measurements are private to your account. They are never shown on an order or to a courier, and you can delete them from your account at any time.
Cookies
We set only functional first-party cookies: one that holds your bag and one that keeps you signed in. There are no advertising trackers on this site.
How long we keep it
Order records are kept for as long as needed to support the order and our accounts. Account details are kept while your account is open; ask us and we will remove them.
Asking for deletion
To ask what we hold about you, or to have it removed, write to us using the contact details in the footer of this page.
Discreet packaging
Parcels are plain, with no product description on the outside. Only the delivery details the courier needs appear on the label.